Terms and Conditions for the Online Sale of Gift Vouchers
1. Meaning of words used in these terms
1.1 Definitions. Where the following words appear in these terms, they carry the meanings set out below:
these Terms: the terms and conditions governing the purchase and sale of Vouchers through the Website, as updated by us from time to time.
Vouchable: Vouchable Ltd, a company registered in England and Wales with company number 08649895, whose registered office is at The Workshop, 32-40 Tontine Street, Folkestone, Kent, CT20 1JU. Vouchable operates the platform through which Vouchers are sold.
Order: the request you submit through the Website to purchase a Voucher.
Experience: the service, stay, or experience that the Voucher entitles the holder to enjoy, which we provide and which is governed by our principal terms and conditions.
Voucher: a voucher relating to an Experience that you may buy through the Website.
we / us / our: ASF Hospitality Limited, as the supplier of the Voucher to you.
Website: the online store from which Vouchers may be purchased.
you / your: the individual who purchases a Voucher through the Website.
1.2 How these Terms are read.
(a) a reference to a person includes an individual, a company, or any other organisation, whether or not it has separate legal status;
(b) words in the singular include the plural, and words in the plural include the singular, unless the context indicates otherwise;
(c) references to "we", "us", and "our" are to ASF Hospitality Limited, and references to "you" and "your" are to the purchaser.
2. The agreement between us
2.1 These Terms set out the basis on which we sell Vouchers to you. They should be read alongside our principal terms and conditions, which are available on our website. If anything in our principal terms conflicts with these Terms in relation to the buying or selling of Vouchers, these Terms take priority for that purpose.
2.2 Please take the time to read these Terms before placing your Order. They explain who we are, the way your Voucher will be supplied, how it can be redeemed, how either of us may vary or end the agreement, what happens if something goes wrong, and other points you should be aware of.
3. Who we are and how to reach us
3.1 We are ASF Hospitality Limited, a company registered in England and Wales with company number 16694404, whose registered office is at 7 Marconi Gate, Stafford, ST18 0FZ.
3.2 You can reach our team using the contact details provided in this website's footer.
3.3 Where we need to contact you, we will use the telephone number, email address, or postal address you provided when placing your Order.
3.4 References in these Terms to anything being "written" or "in writing" include email.
4. Placing and accepting your Order
4.1 A binding agreement between you and us is formed at the point we send you an email confirming your Order.
4.2 If we are unable to accept your Order, we will let you know that the transaction has not gone through.
4.3 Each Order is given its own reference number, which we will share with you when we accept it. Quoting this number whenever you contact us about your Order helps us assist you more quickly.
5. About the Experiences shown
5.1 Any images of an Experience on the Website are provided to give a general impression and are for illustration only.
6. Changes you may wish to make
If you would like to change your Order, please get in touch. We will let you know whether the change can be made. If it can, we will explain any effect on the price of your Order, along with anything else that may be relevant, and ask you to confirm that you wish to proceed. If the change cannot be made, or its consequences are not acceptable to you, you may prefer to end the agreement (see clause 11).
7. Changes we may make
7.1 We may alter or stop offering an Experience:
(a) to keep in step with changes in the law or in regulatory requirements; or
(b) to reflect adjustments to the range of Experiences we offer.
Where we do so, we will notify you and explain what the change means for your ability to redeem your Voucher.
8. The role of Vouchable
8.1 Vouchable acts as our agent, providing the platform we use to take and administer customer Orders for Vouchers placed through the Website.
8.2 To be clear, the agreement to buy and sell each Voucher is made between you and us alone. Vouchable owes no obligations to you and accepts no liability to you in connection with the purchase or sale of a Voucher. This remains the case even if we become insolvent, cease trading, or are for any other reason unable to meet our obligations to you in respect of your Voucher.
8.3 Any questions about your Order should be directed to us rather than to Vouchable.
9. Receiving your Voucher
9.1 Any packaging and delivery charges will be shown to you before you complete your purchase.
9.2 The estimated delivery date depends on the delivery method you select and will be shown to you when you make that choice.
9.3 Where a physical Voucher is posted, delivery is arranged through the platform using a third party carrier. Any delivery dates given are estimates only, and time is not of the essence.
10. Voucher validity and redemption
10.1 Vouchers are not always valid from the day you receive them. Some may be valid from receipt, while others may apply only to a particular date, event, or period. The validity period, any expiry date, and the conditions for redeeming your Voucher are set out in the specific terms for your Voucher, shown on the confirmation email you receive when you place your Order, or on the physical copy of the Voucher where one is supplied.
10.2 The Voucher will set out any specific terms applying to it and to the related Experience, which apply in addition to these Terms and our principal terms and conditions.
10.3 The specific terms for your Voucher explain how it can be redeemed, along with any booking conditions, availability windows, or other restrictions that apply to the related Experience. We recommend contacting us to arrange a date and time to enjoy your Experience, which will be subject to availability.
11. Refunds and returns
The terms that apply to refunds, returns, and cancellations for your Voucher are set out in the specific terms for that Voucher. These are shown on the confirmation email you receive when you place your Order, or on the physical copy of the Voucher where one is supplied. Those terms apply in addition to these Terms and our principal terms and conditions.
12. Price and payment
12.1 The price of the Voucher, which includes VAT, is the price displayed on the Website at the time you place your Order.
12.2 Payment is due in full at the time you place your Order.
13. How we use your personal information
13.1 We will use the information you provide to us in order to:
(a) supply your Voucher, which includes sharing the necessary details with Vouchable so that your Order can be processed and your Voucher delivered;
(b) take payment for your Order; and
(c) where you agreed to this during checkout, send you details of similar Experiences we offer. You can stop receiving these at any time by contacting us.
13.2 We will only pass your information to third parties where you have given your consent or where the law requires or permits us to do so.
14. Other important points
14.1 We may transfer our rights and obligations under these Terms to another organisation. You may only transfer your rights or obligations to someone else with our written agreement.
14.2 This agreement is between you and us. No one else has any right to enforce its terms, and no other party, including Vouchable, owes any obligation under it.
14.3 These Terms are governed by the law of England and Wales, and the English courts have jurisdiction over any proceedings.